Your Job Is to Solve a Problem I Can’t Define
The hum, the practiced smile, the undefined challenge.
The hum is the first thing you notice. A low, persistent vibration from the ceiling vent, probably ignored by everyone who works here for the last 3 years. The woman across the table, let’s call her Marissa, smiles a practiced, patient smile. ‘We’re looking for a true self-starter,’ she says, her voice a perfect modulation of corporate enthusiasm. ‘Someone who can really own this space, a disrupter to build the function from the ground up.’
I nod, looking just past her shoulder at the grid of acoustic ceiling tiles. There are 233 of them in this room. I counted. The 13th one from the fire sprinkler has a faint, map-shaped water stain that looks a bit like a disappointed jellyfish.
‘Can you tell me what the biggest challenge would be in the first 90 days?’ I ask.
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Marissa’s smile doesn’t falter. It’s an impressive feat of facial endurance. ‘That’s what we’d look to you to identify. It’s a completely green field. We want someone to come in, survey the landscape, and tell us where the opportunities are.’
This is the corporate equivalent of being handed a box of miscellaneous engine parts, a blindfold, and a pat on the back. They are not hiring for a role. They are hiring for a miracle. They have a pain they cannot locate, a wound they cannot describe, so they’re searching for a doctor who can perform exploratory surgery on the entire organization and hopefully stumble upon the disease. This isn’t just poor planning; it’s an abdication of leadership. The hardest part of any executive’s job-defining the problem and creating a strategy-is being outsourced to the hiring process.
Undefined challenge, blind trust.
And I absolutely despise it.
The Price of Ambiguity: My Own Catastrophe
Which is a spectacular piece of hypocrisy, because I did the exact same thing myself. Three years ago, I was Marissa. I sat in a chair just like hers, armed with a budget and a vague, persistent anxiety about our market position. I wrote a job description for a ‘Strategic Growth Catalyst.’ It was filled with beautiful, meaningless verbs like ‘ideate,’ ‘evangelize,’ ‘synergize,’ and ‘transform.’ I interviewed 13 candidates, all of whom were sharp and ambitious. I hired the one who gave the most convincing presentation on how he would define his own job.
It was a catastrophe. We set him up for failure. He arrived on his first day to find that the ‘autonomy’ we promised was actually isolation. The ‘green field’ was a political minefield. Every department head saw him as either a threat or a nuisance. He had no clear mandate, so he couldn’t get traction. He had 3 powerful stakeholders who all gave him conflicting advice. After 23 weeks of frustrating meetings and beautifully designed PowerPoint decks that went nowhere, we ‘mutually agreed to part ways.’ It was a failure of my leadership, not his effort, and it cost the company $173,000 in salary, recruitment fees, and severance. I outsourced the thinking, and I got what I deserved: nothing.
!
$173,000
Lost to Undefined Problems
Clarity is the most valuableand rarest commodity in business.
Orion’s Blueprint: The Craft of Precision
My friend Orion R.-M. understands clarity. His job is removing graffiti. The metric for his success is brutally simple: you see the graffiti, and then you don’t. He spent 33 days on his last big project, restoring a long brick facade on a historic building.
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He doesn’t ‘ideate a post-vandalism surface paradigm.’ He analyzes the spray paint’s chemical base-is it enamel, acrylic, lacquer? Then he analyzes the substrate-is it porous brick, sealed concrete, or painted metal? He selects a specific chemical solvent and a specific level of pressure that will remove the paint without damaging the wall. There is a problem, a process, and a result. Cause and effect. Action and outcome. It’s a craft of precision and definition.
Chaotic problem
Clean solution
We get so caught up in the language of disruption and innovation that we forget that most progress is built on this kind of clarity. You can’t build a house by telling a contractor to ‘innovate a residential solution.’ You give them a blueprint. The blueprint is the strategy. The job description is the part of that blueprint showing where the plumbing goes. It has specifications, pressures, and connection points. It’s defined. Sometimes, you’re just tired of the ambiguity. You don’t want to ‘build the function from the ground up.’ You want a well-defined service that does exactly what it promises, delivering a clear result without demanding you invent its purpose. You want the simple satisfaction of a problem solved, like a perfectly restored wall or a flawless stream of your favorite channel from a top-tier Meilleure IPTV. The input is clear, the output is reliable. There is no ambiguity.
Symptoms, Not Diagnosis: The Scapegoat in Waiting
Companies like the one I’m sitting in now don’t have a blueprint. They have a feeling. A sense of unease. They feel that they are slow, or that a competitor is faster, or that their culture has grown stagnant. But that feeling is a symptom, not a diagnosis. The hard work is the diagnosis-the deep, painful, ego-challenging process of figuring out *why*. Is it a product problem? A marketing failure? A leadership vacuum? A broken process? That work requires introspection, tough conversations, and accountability. It’s much easier to write a check and hope a new hire will be a silver bullet.
The ‘self-starter’ they’re looking for is a scapegoat in waiting.
An untreated disease, an inevitable failure.
If they succeed, the leadership team that hired them can take the credit for their brilliant, if unconventional, hiring strategy. If they fail-and they almost certainly will-it’s because they weren’t a ‘good fit’ or ‘couldn’t handle the ambiguity.’ The underlying organizational disease remains untreated, and the search for the next miracle worker begins.
The person in the role becomes a repository for institutional hope and, eventually, institutional disappointment. They are a human Rorschach test.
A blank canvas for conflicting expectations.
The sales team sees them as the person who will finally generate better leads. The engineering team sees them as the person who will create a product roadmap that makes sense. The CEO sees them as the person who will magically add 3 percentage points to the quarterly growth rate. They cannot possibly be all of these things.
Marissa has stopped talking. She’s waiting for my response, her smile unwavering. I look up from my mental map of her ceiling, back to her eyes. I see the same anxiety I felt 3 years ago. The desperate hope that the person sitting across from me holds an answer that I’m supposed to have myself. I see the box of miscellaneous parts, the blindfold, the pat on the back.
The hum from the vent seems a little louder now. I pick up my pen, not to take notes, but for the simple, defined satisfaction of its click.
A defined click.